YOUR LEAD MACHINE LIMITED
Are you someone that takes pride in being well organised and providing a professional service? Do you have a welcoming character? Your Lead Machine (Your Answering Machine) are looking for an enthusiastic apprentice to start with them as an Apprentice Receptionist/PA.
Closing date: 16 Feb 2020
Full details at > https://www.findapprenticeship.service.gov.uk/apprenticeship/-500661
£150.00 - £187.50
Monday - Friday 08:45 - 17:15
Total hours per week: 37.50
Possible start date
06 Mar 2020
Intermediate Level 2 (GCSE)
Demonstrating the highest standards of customer service through effective communication
Answering the telephone within 5 rings and greeting the caller with a professional greeting (scripts are available)Taking messages for the customer and ensuring contact details are taken such as name, contact number and email address
Ensuring messages are recorded correctly
Emailing clients with message details in a set time to ensure customer service for the business is not damaged
Accurately and efficiently enter customer information into company databases
Maintaining working knowledge of new services and services they provide
Public transport is very limited– please ensure that you are able to travel to the business
An effective, well organised and efficient team player with a strong sense of discipline and urgency
Knowledge of basic Microsoft – Word, Excel and Outlook
Social media creativity
Attention to detail
Excellent communication skills both verbal and written
Excellent telephone manner
> Need to be willing to learn, able take instructions and work under own initiative
> Able to support other team members and multi-task
> A friendly and engaging personality
> Good communicator
> Able to work under pressure
GCSE maths and English Grades A – C / 9 – 4 (or equivalent) or at least Functional Skills Level 1
Potential full-time employment upon completion of the Level 2 Customer Service Apprenticeship Standard
Things to consider
Please note all applicants will be required to attend a pre-entry interview with PETA before an application can be progressed.
The National Minimum Wage (NMW) for Apprentices is £3.90 per hour. This applies to 16-18-year old apprentices and those aged 19 and over in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies.
The Wage for apprentices applies to both time spent on the job plus time spent training.
Please be aware that this rate changes every year on 1 April and reference should be made to www.gov.uk/national-minimum-wage-rates for further information.
20 days holiday plus Bank HolidaysFree car parking available
About the employer
Your Lead Machine Ltd has opened a new company, Your Answering Machine, answering telephone calls for businesses, taking messages and emailing customers in a professional manner. This allows businesses to undertake the work they need to do whilst calls, emails and messages are managed separately by a professional company. This ensures business is not lost and that the services provided to customers is maintained to the highest level.
YOUR LEAD MACHINE LIMITED
Applications for this apprenticeship are being processed by PETA Limited
Customer service practitioner Level 2 (GCSE)